VMR29502019MeganVotour

Tuesday, May 21: Today after a few days back with the Techs I was up front working reception again. As the first day after a long weekend, it was unsurprisingly a busy day and to make things more interesting we had to update cornerstone today. We were without a front desk computer until 9 and then it wasn't until 1030 that we had both updated.  After the update, I worked through the confirmation calls for Wednesday's appointments. The day flew by pretty quickly because of how steady the phone lines were. We were supposed to have the three of us up front but Marrissa had to go to the ER due to pneumonia and her doctor told her for the safety of the baby she has to rest for the rest of the week. The filing drawers were reorganized to make room for the growing number of new clients that were coming in and the fullness of the drawers. This made pulling files in the afternoon trickier since the drawers weren't yet relabelled but I still managed to pull files for the recalls fo...

Monday, May 13th: This morning was busy like all Monday morning. Created a lot of new appointments and moved around some as well. We had a new client show not show up for her appointment so I called and left a voicemail to find out what happened. I did the confirmation calls for tomorrow’s appointments and a lot of filing. At two I will be meeting withone of the Doctors to make sure we are on trackwith everything that I need to do over the practicum.  The afternoon was a lot of the same things. Booked appointments, checked people out and checked people in.  Tuesday: Today I booked an in room euthanasia. It was my first time experiencing a client crying on the phone but the Doctor had discussed the option of euthanasia at the end of their last appointment so she decided it was time. She will be in tomorrow afternoon because I didn’t want to keep her waiting for an appointment after making such a tough decision. Wednesday, May 15th: Today I am mostly outback with the techs obser...

Monday, May 6th: Today I did more confirmation calls which I am definitely getting really comfortable doing. Nikki has been fighting the urge to answer the phone so I can get practice at answering the phone. The biggest thing she notices is that I need to reduce the dead air while making appointments. So I am trying to ask questions while I look at the calendar. I still need to work on asking the right questions while checking clients in. I appreciate the constructive feedback Nikki gives me.  Tuesday, May 7th: With all three of us on the front desk, Nikki sat between me and Marissa and observed me. She looked over what I was writing in files because we are working on making my notes more point form. I was responsible for counting the deposit and doing up the form today. I then counted up the float to make sure it was right.  Thursday, May 9th: Thursday was a day where I really got to do a fair bit. I did all of the confirmation calls in the morning. I pu...

Day One: April 29 Arrived at Calgary Avian and Exotics Clinic at 845AM and was introduced to everyone and shown around the clinic. I am observing Nicki today. She is super organized so it will be great learning from her. She got me to pull the files needed for Wednesday’s appointment and then I created the new patient folders for Wednesday so they have the proper paperwork in there. I was also shown how to clean the exam rooms so I helped with that. I think the biggest learning opportunity of the day was witnessing a client checking out after their rabbit was euthanized. I have been told due to the lifespan of some exotics euthanasia and death is more frequent than in some clinics. Day Two: April 30 Today started out very busy. I saw a rabbit going to a new home. There were quite a few birds who came in.  I observed Marissa make making recalls to clients which were great to listen in on. Before lunch, Nikki taught me some of the most common bird breeds they see. I learn...